DocStation is a cloud-based care platform ushering in a new era of value-based healthcare
DocStation is a care management platform that connects pharmacists and payers to improve patient outcomes. We’re looking for a self-motivated leader to join our team who shares our passion for transforming the $3 trillion healthcare industry.
About the Role
As our first dedicated account management and customer success lead, you will have the opportunity to grow and support an extensive network of highly engaged pharmacies that achieve great patient outcomes. This role involves both rolling up your sleeves to get the work done and implementing systems to make processes more efficient.
You’ll work with pharmacies of all sizes, from local independents to national chains. We’ll count on you to understand their unique needs and make things happen on their behalf. You’ll be a key member of the clinical programs team and instrumental in building strong pharmacy relationships, delivering exceptional customer experience, and managing long lasting partnerships.
What You’ll Own
You’ll be responsible for growing our pharmacy user base and managing strategic relationships. You’ll also take the lead on training and onboarding, providing customer support, and managing pharmacy participation in payer programs. While this role has an external focus, you’ll also have opportunities to work on projects that streamline operations and make our team more efficient.
Lead pharmacy network growth initiatives
Perform outreach activities (e.g. phone, email) to recruit pharmacies
Track customer accounts and interactions in HubSpot
Triage inbound customer support requests in Intercom
Perform customer support activities (e.g. demos, training, webinars)
Coordinate pharmacy participation in payer programs (e.g. contracting, credentialing, payments)
Present pharmacy engagement & clinical performance data
Implement a streamlined onboarding experience for new pharmacies
Implement standard operating procedures for customer support
Implement education and training programs for pharmacies
Attend local, state, and national conferences to conduct presentations, host exhibit booths, and connect with pharmacists
You’ll be successful in this role if you have a track record of owning and executing complex projects efficiently, communicating clearly & effectively, and delighting those who work with you.
Low ego & high emotional intelligence
Desire to grow in a fast-paced environment
Self-motivated bias for action
High level of accountability
Enthusiasm & positivity in all human interactions
Clear & concise communication skills
Deep understanding of subject matter and customer needs
Efficiency in managing complex projects
Collaborative approach to problem solving
Desire to mentor & teach others
Fully remote company - work from wherever you're most comfortable
Competitive salary & health benefits
Equipment you need to do your job, including a home office allowanceIn-person team retreats & outings (previous locations include Big Sky, MT and Boulder, CO)